Shipping Costs

• Free shipping on orders over £30.
• A £5 shipping fee applies to orders under £30.

Your Pack Shipment

• Orders placed Monday–Thursday before 2 PM and Friday before 11 AM are generally dispatched the same day.
• Orders up to 4kg are shipped via Royal Mail with tracking and drop-off without a signature.
• Orders exceeding 4kg are shipped via DPD for next-day delivery.

If you prefer a different shipping method, additional costs may apply. Please contact us before placing your order. A tracking link will always be provided to monitor your package online.

• Orders placed on weekends or national Bank Holidays will only be dispatched the next working day.
• Important: Industrial action by Royal Mail staff may impact delivery times. Please check their website for updates.

Shipping Fees
Shipping fees (on orders under £30) include handling, packing, and postage costs. Handling fees are fixed, while transport fees vary based on shipment weight. We recommend grouping items into one order, as we cannot combine separate orders and shipping fees will apply to each. Special care is taken to protect fragile items.

Returns Policy
If you are not satisfied with your order, you may initiate a return or contact us for assistance.

• Refund requests are accepted within 14 days of delivery.

Stock Availability
All products on our website are subject to availability. If a purchased item is out of stock due to stock level updates, we will contact you to offer a substitute item or a refund.